Meet Our Incredible Team

We have some great talents to run your business smoothly. 

Agung Susanto


About me

Bachelor of Information Technology from Bandung Institute of Technology

Over 30 years experience in IT Solutions for Contact Center

  • CEO of PT Global Alih Daya since 2019
  • Director of Operational at eCentrix for 21 years
  • IT consultant for 5 years

Excellent understanding of customer needs. Built collection systems which has been used by many clients.

Wahyu Nurrachman

Managing Director

  • 12 years experience in Sales & Telemarketibg Strategy.
  • Strong communication and analytical thingking
  • 12 years experience in BPO Services

Head of Division

Mia Rosyawati Wasril

Head of Sales

  • 8 years experience in Banking industry
  • Expert in Risk & Control Management
  • Good understanding of Business Operations in Contact Center

Agnes Christiyano

Head of Business Development & Marketing

  • Strong business analytical skill
  • Expert in programming
  • Highly creative and enthusiastic

Sony Saputra

Head of Sales

Arlaine Nuwanda

Head of Community

Operational Team 

Nicko Prayoga

Head of Operations

  • 10 years experience in Contact Center Operations
  • 6 years experience in fintech and bankingindustry
  • Great strategic thinking especially in collection and customer service

Niken Widiati

Branch Manager Yogyakarta

  • 17 years experience in people development
  • Over 10 years with extensive experience in legal especially in legal drafting and business contract, human resources, administration, procurement & logistic, office management.


Assisstant Manager Operations

  • 12 years experience in Contact Center Services
  • Experienced in leading Telemarketing team with a certification from ICCA
  • Energic, strong analytical thinking, quick witted.

Mochamad Rizki

SPV Operations

  • 4 years experience in call center for banking industry
  • 3 years experience in collection strategy
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